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StrikeUp Assistant Help

Use the assistant in Slack, Telegram or Teams

When the company that provides your assistant has connected Slack, Telegram or Microsoft Teams, you can do much of your work there: approve or deny what the assistant wants to do, answer its questions, and chat with it, without opening the app. You connect your account once from the Customer Portal; after that, messages about your background jobs arrive in the chat app with buttons.

Before you start

Section titled “Before you start”
You needWhere it lives
A Slack, Telegram or Teams accountYour own; for Slack, a member of the workspace your company uses, for Teams, an account in your company’s Microsoft 365 organisation
The Customer PortalConfigureNotifications, under My notifications
The app offered to youYou only see the chat apps your company can deliver through. If yours is missing, ask your company’s admin

Steps

Section titled “Steps”

  1. Open My notifications. Open the assistant, select Configure, then Notifications, and scroll to My notifications.

  2. Connect the app. For Telegram, select Connect Telegram, press Start in Telegram, then I've pressed Start. For Slack, switch Slack on, select Send confirmation to Slack, press Confirm in Slack, then I've confirmed. For Teams, select Connect Microsoft Teams and send the shown link message to the bot.

  3. Check the card. It reads Linked and ✓ Buttons and replies work here.

    The Notifications page of the Customer Portal with "My notifications". The "Email (SMTP)" card is switched on with "Send test". The "Telegram" card reads "Linked" and, highlighted, "✓ Buttons and replies work here", with "Send test" and its switch on: this account can approve requests, answer questions and chat with the assistant in Telegram. The "Slack" card below is switched off and reads "Member ID not resolved".The Notifications page of the Customer Portal with "My notifications". The "Email (SMTP)" card is switched on with "Send test". The "Telegram" card reads "Linked" and, highlighted, "✓ Buttons and replies work here", with "Send test" and its switch on: this account can approve requests, answer questions and chat with the assistant in Telegram. The "Slack" card below is switched off and reads "Member ID not resolved".
    A connected chat app that shows Buttons and replies work here lets you approve and chat from it.
    What this screenshot shows
    Screen
    My notifications (/?mode=portal)
    Highlighted
    “✓ Buttons and replies work here”, telegram-card, linked and verified. none (status)
    Also visible
    Email (SMTP) on; Telegram Linked; Slack off
    Purpose
    a connected chat-app account

  4. Switch it on and save. Make sure the card’s switch is on, then select Save preferences.

  5. Try it. Send the bot a message, or use the command to start a chat: /start-chat in Slack, /start_chat or /new in Telegram, new in Teams.

What happens next

Section titled “What happens next”

Messages about your background jobs now arrive in the chat app, and you can act on them there:

WhatHow
Approve or denyPress the buttons on the message. Every copy then shows who decided
Answer a questionReply to the question; in Teams you can also type in the box on the question and send it. Offered choices appear as buttons
ChatWrite to the bot. A message continues the chat it follows for 24 hours; the chat also appears in the assistant’s history
See what is waitingSend /pending (pending in Teams)
Continue an earlier chatSend /chats (chats in Teams) and press the button next to the chat; the 10 most recent chats are listed
SlackTelegramTeamsWhat it does
/start-chat [message]/start_chat [message] or /new [message]new [message]Starts a new chat
/chats/chatschatsLists your 10 most recent chats
/pending/pendingpendingLists the approvals and questions waiting for you
/runs/runsrunsLists your 10 most recent workflow runs
/run-workflow <name>/run <name>run <name>Starts a workflow you are allowed to run
/stop/stopstopStops the answer being written
/help/helphelpShows this list

Each message also has an Open button that takes you to the chat or run in the app. While the assistant works you see a short status such as Working on it…, and a finished answer arrives as a new message, with charts and tables; a table also comes as a CSV file.

Options

Section titled “Options”
ChoiceWhen to pick itEffect
TelegramYou want messages on your phone outside work toolsMessages and buttons in your chat with the company’s bot
SlackYour company works in SlackMessages in a direct message from the company’s app, as threads
TeamsYour company works in Microsoft TeamsMessages in your 1:1 chat with the company’s bot
Email onlyYou prefer not to connect a chat appMessages by email, without buttons; you approve in the app

If something goes wrong

Section titled “If something goes wrong”
SymptomWhat to checkFix
The bot answers that your account isn’t linkedYou connected Telegram by pasting a chat ID, or did not confirm in SlackConnect again from My notifications
Approve is missing, only Deny and Open showThe request is above the limit your company set for chat appsOpen it and approve in the app
The bot asks you to sign in againYour sign-in to the service behind a tool has expiredOpen the app, sign in, and send your message once more
No buttons at allButtons are not available for your company’s connectionUse Open and decide in the app
The Teams bot cannot be foundThe app was not installed for youCan't find the bot? Your Teams admin has to add the app for you first.
Section titled “Related”